Shipment

Shipping and Handling

Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise. For certain returns, UPS Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for return. If you require an estimate of these return shipping costs, please email Customer Service at sales@zoodicotraffic.com. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.

Some products are shipped in 8-10 weeks. While the goods are often delivered ahead of schedule, we want to provide ample time to prevent any unforeseen circumstances. Delivery dates are estimates and not guaranteed arrival dates. If there are delays in delivery due to customs inspections or shipping delays, Zoodico is not responsible for any associated costs with delayed delivery.

Sales are made F.O.B. point of shipment. The Company determines the method and route of shipment, unless explicit instructions are provided by the Customer. Risk of loss transfers upon delivery to the F.O.B. point. The Company does not insure shipments, which are typically made via Parcel Post, United Parcel Service (UPS), Air Express, or Air Freight.

At this time, we are unable to process international orders through our website, including shipments to Alaska, Hawaii, Puerto Rico, Canada, and APO Addresses. For information on international shipments, please reach out to us via email at sales@zoodicotraffic.com. We can provide a quote for all charges related to your order before shipment. International orders require upfront payment.

Product prices do not include freight costs. Shipping charges will be added to your order during invoicing. Shipping rates are based on Commercial Deliveries with Loading Dock Access Only. Additional handling is required for schools, churches, military facilities, and residences. For items shipped via LTL, please email us for a shipping rate. Shipping times vary based on products and the time of year. Note: Items over 150 lbs. or with large dimensions cannot be shipped via UPS and will be sent via common carrier to a Commercial Location Only. LTL Shipments cannot be delivered to residences or locations without Loading Dock Access. Actual shipping charges may vary from the estimated charges on our website, and we will contact you if there is a discrepancy.

Risk of loss and title for products purchased from ZoodicoTraffic.com pass to you upon delivery to the shipping carrier (F.O.B. shipping point). If a shipment is lost in transit, notify us within 7 days of the shipment date for research. Claims made after 7 days are not eligible for carrier claims.

Shipment Damages:

Inspect packages for damage before signing for any delivery. If you receive a damaged product, email us at sales@zoodicotraffic.com within 48 hours. When signing for your shipment, notate any damage with your signature. Otherwise, signing without "damage" or "uninspected" states you've inspected the item in good condition, and any later claim with the freight company must be filed by you.

Delays; Interruption of Delivery or Service

Shipping and service dates are approximate, contingent on prompt receipt of necessary information from the Customer. The Company is not liable for losses, damages, detentions, or delays due to factors beyond its control, including acts of God, communication loss, civil or military authority actions, fires, strikes, and shortages. The Company reserves the right to apportion services and production equitably during interruptions.

Some products are shipped in 8-10 weeks. While the goods are often delivered ahead of schedule, we want to provide ample time to prevent any unforeseen circumstances. Delivery dates are estimates and not guaranteed arrival dates. If there are delays in delivery due to customs inspections or shipping delays, Zoodico is not responsible for any associated costs with delayed delivery.