Returns & Refunds policy

Return authorizations may be obtained by email to

RRFBs, Message Boards, Arrow Boards, Solar Traffic signs, Radar Signs, and customized products are non-returnable. However, we do offer limited warranties for these items. For more information regarding our warranty policies, please contact

If you are not satisfied with a product, contact us within 7 days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and are subject to 25% restocking fee. Zoodico inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc.

No merchandise returns will be accepted without a Return Authorization Number (RA#). Contact customer service to obtain an RA#. Returns must be made within 7 days of receiving the merchandise for a full merchandise credit, less a 25% restocking fee. Defective products are subject to the manufacturer's warranty (excluding shipping charges). Returned items must be in new and resalable condition, in the original packaging. No returns or cancellations are accepted for Custom products, Custom Imprinted products, Striped or Sheeted products, or any other specified products. The buyer covers all freight costs for returns. Ensure you send products prepaid, insured, and keep your shipper's tracking number.

Returning Goods

Online Returns

Email Customer Service at to process your return. Please have the following information on hand when calling or using our Online Returns Center

  • Customer name

  • Invoice number

  • Serial number (if applicable)

  • Reason for return

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Ann Arbor, MI (Detailed address will be provided after return confirmation.)

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Shipping and Handling

Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise. For certain returns, UPS Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for return. If you require an estimate of these return shipping costs, please email Customer Service at If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.

Some products are shipped in 8-10 weeks. While the goods are often delivered ahead of schedule, we want to provide ample time to prevent any unforeseen circumstances. Delivery dates are estimates and not guaranteed arrival dates. If there are delays in delivery due to customs inspections or shipping delays, Zoodico is not responsible for any associated costs with delayed delivery.

Sales are made F.O.B. point of shipment. The Company determines the method and route of shipment, unless explicit instructions are provided by the Customer. Risk of loss transfers upon delivery to the F.O.B. point. The Company does not insure shipments, which are typically made via Parcel Post, United Parcel Service (UPS), Air Express, or Air Freight.

At this time, we are unable to process international orders through our website, including shipments to Alaska, Hawaii, Puerto Rico, Canada, and APO Addresses. For information on international shipments, please reach out to us via email at We can provide a quote for all charges related to your order before shipment. International orders require upfront payment.

Product prices do not include freight costs. Shipping charges will be added to your order during invoicing. Shipping rates are based on Commercial Deliveries with Loading Dock Access Only. Additional handling is required for schools, churches, military facilities, and residences. For items shipped via LTL, please email us for a shipping rate. Shipping times vary based on products and the time of year. Note: Items over 150 lbs. or with large dimensions cannot be shipped via UPS and will be sent via common carrier to a Commercial Location Only. LTL Shipments cannot be delivered to residences or locations without Loading Dock Access. Actual shipping charges may vary from the estimated charges on our website, and we will contact you if there is a discrepancy.

Risk of loss and title for products purchased from pass to you upon delivery to the shipping carrier (F.O.B. shipping point). If a shipment is lost in transit, notify us within 7 days of the shipment date for research. Claims made after 7 days are not eligible for carrier claims.

Shipment Damages:

Inspect packages for damage before signing for any delivery. If you receive a damaged product, email us at within 48 hours. When signing for your shipment, notate any damage with your signature. Otherwise, signing without "damage" or "uninspected" states you've inspected the item in good condition, and any later claim with the freight company must be filed by you.

Which products are not eligible for return?

Please be aware that certain products, such as the following, are non-returnable: custom cut, custom or special items, including products with custom logos, buildings, mezzanines, and assembled storage cabinets; regularly stocked items including generators, line striping paint, line striping machines, custom fabric chairs, forklifts, etc. Leased items and hazardous materials are also non-returnable. Please contact customer service for a comprehensive list of excluded items.

Promotional Items & Customization

We offer a wide range of promotional and customized items. Some may require specific artwork and approval drawings. These items are not available for return or cancellation. Production will begin once final signed approval drawings are received.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail