RETURNS, CANCELLATIONS & REFUNDS POLICY

Effective Date: August 17, 2026

Important: All sales are final except as expressly stated in this Policy. Do not return any product without an RA Number.

Overview

This Returns, Cancellations & Refunds Policy applies to products purchased from Zoodico Traffic Solutions ("Zoodico"). The specific quotation, order acknowledgment, written limited warranty or signed agreement may contain additional or different terms and will control for that transaction.

All sales are final unless Zoodico agrees otherwise in writing, Zoodico shipped an incorrect product, Zoodico confirms that a product was defective upon delivery, or applicable law requires a remedy. Shipping damage, product defects and order cancellations are handled under the separate procedures below.

1. Products Defective Upon Delivery

If a product does not operate properly upon delivery, or the purchaser believes that it has a defect in materials or workmanship, the purchaser must notify Zoodico at ellay@zoodicotraffic.com within seven calendar days after delivery.

The notice must include the invoice or purchase-order number, product name and model, serial number when applicable, a description of the issue, photographs, video and reasonable troubleshooting information requested by Zoodico. The purchaser must allow Zoodico a reasonable opportunity to verify the reported condition.

A manufacturing defect must be inspected or reasonably verified by Zoodico. The purchaser may not return a product without first obtaining a Return Authorization number ("RA Number"). Submission of a request does not automatically qualify the purchaser for a return or refund.

If Zoodico confirms that the product had a manufacturing defect at the time of delivery, Zoodico may, at its option and based on the nature of the defect, provide technical support, repair the product, replace the affected component, replace the product, or issue a refund. Issues discovered or reported more than seven calendar days after delivery will be handled under the applicable written limited warranty.

Damage caused during transportation is not a manufacturing defect and must be reported under Section 7 below and Zoodico's Shipping Information policy.

2. Non-Returnable Products and Final Sales

Except for the circumstances stated in this Policy, products are non-returnable. This includes:

· custom, made-to-order, special-order or non-stock products;

· products manufactured, cut, printed, labeled, programmed, configured or assembled to purchaser specifications;

· private-label, OEM or customer-branded products;

· traffic signs, LED signs, RRFB systems, radar speed signs, message boards, arrow boards, controllers or related products made or configured for a specific order;

· software, license keys, downloaded files or activated electronic products;

· products that have been used, installed, modified, damaged, disassembled or incompletely returned; and

· clearance, final-sale or otherwise identified non-returnable products.

Zoodico does not accept returns because a purchaser changes its mind, no longer needs the product, ordered the wrong product or quantity, lacks installation resources, experiences a project delay, or finds another source or price.

3. Incorrect Product Shipped by Zoodico

If Zoodico ships a product that materially differs from the accepted quotation or order acknowledgment, notify Zoodico within seven calendar days after delivery and do not install, modify or use the product. Zoodico will verify the order and provide instructions. If Zoodico confirms its shipping error, it may arrange return, correction or replacement at its expense, or issue an appropriate refund or credit.

A difference resulting from purchaser-provided specifications, approved drawings, accepted substitutions or reasonable manufacturing tolerances is not an incorrect shipment.

4. Order Changes and Cancellations

Cancellation requests must be submitted in writing. An order may be cancelled without charge only if Zoodico accepts the cancellation before procurement, engineering, programming, customization or production begins.

Once work or procurement begins, custom, configured, private-label and special-order products are non-cancellable unless Zoodico agrees otherwise in writing. The purchaser is responsible for completed work, committed materials, supplier cancellation charges, freight already booked and other costs incurred. Deposits may be non-refundable to the extent applied to those costs.

A requested change to specifications, quantity, artwork, delivery address or schedule may affect price and lead time and is effective only after written acceptance by Zoodico.

5. Return Authorization Procedure

When Zoodico authorizes a return, it will issue an RA Number and written return instructions, including the authorized return address and shipping responsibility. The RA Number must appear on the shipping documents and outer packaging.

Unless the authorization states otherwise, the shipment must be tendered to the return carrier within ten calendar days after the RA Number is issued. Unauthorized, late, collect or cash-on-delivery returns may be refused. Issuance of an RA Number does not guarantee a refund or establish that a warranty claim is valid.

Do not return products to Zoodico's Ann Arbor mailing address unless the written instructions specifically identify that address. Large or palletized products may require a designated warehouse, service center or supplier return location.

6. Return Shipping, Inspection and Exceptional Returns

Return-freight responsibility will be stated in the return authorization or applicable written limited warranty. If Zoodico confirms that it shipped the wrong product, Zoodico will arrange or reimburse reasonable authorized return freight. For a confirmed manufacturing defect, shipping responsibility and the available remedy are governed by Zoodico's written instructions and the applicable limited warranty.

All authorized returns are inspected. Credit or refund may be reduced or denied for missing components, inadequate or non-original packaging, unauthorized use, installation, programming, modification, contamination, cosmetic damage or other damage not attributable to a confirmed defect.

If Zoodico makes an exceptional written agreement to accept a product that would otherwise be non-returnable, the return may be subject to a restocking fee of up to 25% of the product price, return freight and other actual costs stated in the authorization.

7. Freight Damage and Shortage

Freight damage and shortage are not standard returns and do not establish a manufacturing defect. Inspect all pallets and cartons before signing the delivery receipt, note visible damage or shortage on the proof of delivery, take photographs before unloading or removing packaging, and retain all packaging.

Report visible freight damage or shortage to ellay@zoodicotraffic.com within 48 hours after delivery. Report concealed freight damage promptly after discovery, preferably within five calendar days. Follow Zoodico's Shipping Information policy for complete documentation and freight-claim procedures.

8. Freight, Duties and Other Non-Refundable Charges

Except where Zoodico shipped the wrong product, expressly agrees otherwise, or applicable law requires a refund, amounts attributable to outbound freight, international transportation, customs clearance, customs duties, brokerage, special handling, expedited service and other charges already incurred are non-refundable.

Normal customs-examination costs incurred by Zoodico as importer of record are not charged to the purchaser merely because the shipment was examined. Additional charges caused by the purchaser's inaccurate information, requested change, refusal, missed delivery, inability to unload or other act or omission may be deducted from a credit or invoiced separately.

9. Warranty Claims After Seven Days

Issues discovered or reported more than seven calendar days after delivery are not eligible for the defective-upon-delivery procedure and will be handled under the applicable written limited warranty. The purchaser must follow the warranty claim process and provide reasonable diagnostic information. Warranty coverage, exclusions, remedies, labor, removal, installation and shipping responsibility are governed by the applicable written limited warranty.

10. Refund Method and Timing

When Zoodico approves a refund, Zoodico will identify the approved amount and any authorized deductions. Approved refunds are normally issued within ten business days after any required product return, inspection and final approval. Refunds are made to the original payment method unless the parties agree to an account credit or another method.

Banks and payment processors may require additional time to post a refund. Refunds will not exceed the amount actually paid to Zoodico for the affected product, less applicable deductions. Zoodico is not responsible for consequential damages, project-delay costs, lost profits or penalties imposed on the purchaser by third parties, to the extent permitted by law.

11. Zoodico Cancellation or Inability to Supply

If Zoodico cancels an order before shipment or determines that it cannot supply the ordered product, Zoodico will refund the amount paid for the unshipped product, subject to any accepted substitute, partial-shipment or revised-delivery arrangement. Nothing in this Policy limits rights that cannot lawfully be waived.

12. Contact

For defect, incorrect-shipment, cancellation, freight-damage or refund questions, contact:

Zoodico Traffic Solutions
Email: ellay@zoodicotraffic.com
Phone: (734) 224-3589
Ann Arbor, Michigan, USA